We’ll help you get your items to the right place. Send us a note at info@boxpartie.com with your order number.

In most cases the shipping address provided was incorrect. Check your order confirmation email to ensure the address provided is accurate. If so, you may want to check with neighbors. If it's still not found, please send us a note at info@boxpartie.com

All packages are shipped via USPS and UPS Ground.

At this time we are unable to ship to PO Boxes or APO/FPO addresses.

Box Partie is currently only available for delivery within the contiguous United States.

Custom orders typically ship 1-3 days after you place your order. If your party is right around the corner please contact gmills@blewbubble.com to make sure your order can get to you on time.

Because items are personalized returns can not be accepted at this time.

Box Partie creates your party items specifically for you. The process has been designed to ship orders as quickly and accurately as possible. Once your order is received, it's hard to make changes if your items have started to be customized. Please contact info@boxpartie.com with your order number to request a cancel or change. If your items have not started to be made then we are happy to accommodate you.

I am always happy to create custom themes for customers. Please reach out for timing.